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Afora Terms of Service

Effective date: July 10, 2026 · Last updated: August 29, 2026

These Terms of Service ("Terms") are an agreement between Afora LLC ("Afora," "we") and the person or company that creates an Afora account ("Customer," "you"). By clicking "I agree," subscribing, or using the Services, you accept them — and if you accept on behalf of a company, you represent you have authority to do so.

The following are incorporated by reference: the Privacy Policy, the Acceptable Use terms below, and the Subprocessor list.

1. Definitions

2. Access and use

Subject to these Terms, Afora grants you a non-exclusive, non-transferable right to access and use the Services during the subscription term. You will: (a) keep credentials confidential; (b) use the Services in compliance with law and Section 10; and (c) be responsible for the accuracy of the data and instructions you submit. One subscription covers one agent instance for one account holder.

3. Fees and payment

The current plan and price are stated on the pricing page; billing is monthly or annual, processed by Stripe. Subscriptions renew automatically until cancelled; you can cancel at any time, effective at the end of the current billing period, and your access continues to the end of the period you paid for. We may change pricing with at least 30 days' notice, effective at your next renewal. Fees are exclusive of taxes.

4. Your AI Provider

The Services require an AI Provider account that you bring and connect:

5. Your Agent acts on your instructions

6. Customer Data — ownership and license

You own your Customer Data, including Output. Afora claims no ownership of it. You grant Afora a limited, non-exclusive license to host, process, transmit, and display Customer Data solely to provide, maintain, and secure the Services, to comply with law, and as otherwise instructed by you.

No training by Afora. Afora will not use Customer Data to train artificial-intelligence or machine-learning models, and will not permit its own subprocessors to do so. What your AI Provider does with content your Agent sends it is governed by your agreement with that provider (Section 4). This section survives termination.

Afora may use aggregated, de-identified operational metrics (for example, feature usage counts, error rates) that do not contain Customer Data and cannot identify you, to operate and improve the Services.

7. Term, termination, and data export

Either party may terminate: (a) for convenience — you by cancelling (Section 3), we with notice effective at the end of your current billing period; or (b) for material breach uncured 15 days after written notice. We may suspend access immediately for security risk, unlawful use, or non-payment.

On termination: you may export your Customer Data for 30 days after the subscription ends; we then delete it per the Privacy Policy §8. Sections 5, 6, and 8–12 survive termination.

8. Warranties and disclaimers

Afora warrants that the Services will perform materially as described and that it will provide them with reasonable skill and care and industry-standard security practices. EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS"; AFORA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES OR OUTPUT WILL BE ACCURATE, COMPLETE, UNINTERRUPTED, OR ERROR-FREE. Afora is not a party to, and makes no warranty regarding, your AI Provider's service.

9. Limitation of liability

NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. EACH PARTY'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS IS LIMITED TO THE FEES PAID OR PAYABLE BY YOU IN THE 12 MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY.

These limits do not apply to: (a) breach of Section 6's no-training commitment; (b) your payment obligations; or (c) a party's gross negligence, willful misconduct, or fraud.

10. Acceptable use

You will not: (a) use the Services to violate law, including anti-spam, consumer-protection, and computer-misuse laws; (b) attempt to access another customer's instance or data; (c) probe, disable, or circumvent security or isolation controls; (d) direct the Agent to harass, defraud, or impersonate others, to send unsolicited bulk messages, or to create or distribute malware; (e) use the Services in violation of your AI Provider's usage policies; (f) resell the Services; or (g) scrape or extract the Services to build a competing product or to train machine-learning models. We may suspend accounts for violations, with notice where practicable.

11. Confidentiality

Each party will protect the other's non-public information with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and advisors under equivalent obligations, or as required by law with prompt notice where lawful. Customer Data is your confidential information.

12. Dispute resolution

Any dispute not resolved informally within 30 days will be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Denver, Colorado, before one arbitrator. Disputes are individual: class actions and consolidated proceedings are waived. Either party may instead bring qualifying claims in small-claims court, and either party may seek injunctive relief in court for IP or confidentiality breaches. You may opt out of arbitration by emailing legal@aforademo.com within 30 days of first accepting these Terms.

13. General